JK Bank Opens Second Centralised Processing Centre for Corporates in Srinagar

SRINAGAR: As part of its strategy to build a network of centres aimed at enhancing customer convenience and service excellence across its operational geographies, Jammu and Kashmir Bank today inaugurated its second Centralised Processing Centre (CPC) for medium and large corporates at Zero Bridge in Srinagar.

The bank said the initiative is designed to accelerate turnaround times (TAT) and deliver faster, more efficient and standardised services to customers.

Managing Director and Chief Executive Officer Amitava Chatterjee formally commissioned the facility in the presence of Chief General Manager (Business Development) Sunit Kumar, General Managers Rajesh Malla Tickoo and Nishikant Sharma, General Manager and Divisional Head (Kashmir) Arshad Qadri, and Deputy General Manager (CPC) Imtiyaz Ahmad Bhat. Zonal Head (Srinagar) Layek Ahmad Jan, Special Secretary to the MD Tanveer Hussain, and other senior bank officials also attended the event.

Speaking on the occasion, Chatterjee said customer convenience remained the bank’s top priority, adding that growth was built on the goodwill and trust of clients. “In today’s fast-evolving banking landscape, improving process efficiency is critical to meeting the rising expectations of our customers, especially the younger, tech-savvy generation. This Centralised Processing Centre is another step in our journey to streamline operations, reduce service-time delivery and enhance customer experience,” he said.

The MD and CEO said the bank was aware of the emerging challenges in the financial sector and was proactively upgrading its technology platforms to improve processes, products and services. “This initiative reflects our enduring commitment to providing world-class banking solutions while maintaining the trust and confidence that our customers have placed in us for decades,” he added.

Addressing staff at the CPC, Chatterjee said their ownership and dedication would be instrumental in making the initiative a success and in further strengthening customer trust.

The bank said its CPCs are intended to optimise internal workflows, allowing branches to focus more on customer engagement and relationship-building, while centralising processing to ensure speed, accuracy and consistency.