CII poll gives thumbs up to rollout of smart meters in power sector

New Delhi, Aug 17: A CII poll on the roll-out of Smart Metering in India has revealed an optimistic view around smart meters and their usage in India. The respondents suggested mandating smart meter rollouts through clear regulatory directives and empowering consumers with data visibility, accurate billing, and prompt grievance redressal.

On the outcomes of the poll, Secure Meters Group Chief Executive Officer, Suket Singhal, who also led CII Taskforce on Smart Metering in 2024-25, said: “The most significant outcome of this poll was the need to improve consumer engagement. By ensuring that the experience of prepayment in electricity equals or is better than mobile telephony or DTH, we as an industry will be able to deliver on its promise to customers.”

“Once consumers have been adequately trained, they will remain engaged, and at the level of grassroots politics, Revamped Distribution Sector Scheme (RDSS) will become acceptable,” he added.