Jammu Railway Division ticket checking staff reunites missing child with parents

Jammu, May 19: Ticket checking staff of Jammu Railway Division Tuesday displayed remarkable vigilance and promptness by reuniting a lost child with her family at Shri Mata Vaishno Devi Katra Railway Station.

“While on duty at Shri Mata Vaishno Devi Katra Railway, the ticket checking staff member Dinesh Kumar spotted a little girl wandering alone and frightened in the station premises. Seeing the child in tears, he immediately approached her, comforted her, gave her water and calmed her down. The child had been separated from her family and was too terrified to share her name or address,” informed Raghvender Singh, Public Relations Inspector, Jammu Railway Division.

Without losing time, the ticket checking staff, according to Singh, informed the authorities and the Railway Protection Force.

Simultaneously, continuous announcements describing the child were made through the station’s Public Address System.

As a result of this swift action, the child’s distressed parents, who were searching for her, reached the spot immediately. After completing the necessary formalities and identity verification, the child was safely handed over to her parents. “Overwhelmed to have their daughter back safe, the parents expressed heartfelt gratitude to the railway administration and the checking staff for their dedication and compassion,” Singh said.

Lauding the act of ticket checking staff, in line with passenger service, Senior Divisional Commercial Manager, Jammu, Uchit Singhal said, “The railway administration is always committed to the safety and assistance of passengers. Ticket Checking Staff Dinesh Kumar not only performed his duty with full responsibility but also set an excellent example of humanity.”

“It was his quick thinking and alertness that enabled a little girl to be safely reunited with her family. I am proud of my entire staff who, along with making rail travel safe, also uphold such sensitivity and spirit of service towards passengers,” Singhal said.