JK Samadhan Records 88 Per Cent Grievance Disposal Rate; Over 1.05 Lakh Cases Resolved | Kashmir Life

SRINAGAR: Jammu and Kashmir has achieved significant progress in public grievance redressal, with an overall 88 percent disposal rate recorded on the JK Samadhan portal, officials said during a high-level review chaired by Chief Secretary Atal Dulloo.

The meeting, attended by Administrative Secretaries and Deputy Commissioners, reviewed the performance based on a detailed presentation by Secretary, Department of Public Grievances, Piyush Singla.

According to the data, a total of 1,20,554 grievances have been received on the JK Samadhan platform, of which 1,05,836 have been resolved, while 14,718 cases are under process. The JK Samadhan portal alone has handled over 1.06 lakh grievances with a 90 percent disposal rate, while grievances received through CPGRAMS have recorded a 75 percent disposal rate.

District administrations have played a key role, with most districts achieving disposal rates above 90 percent. Budgam, Doda and Kishtwar recorded 96 percent disposal, while Kathua, Ramban and Shopian reported 94 percent. High-volume districts such as Srinagar and Jammu also maintained strong performance with disposal rates of 92 percent and 88 percent, respectively.

Among departments, Finance and Higher Education achieved disposal rates above 95 percent, while Jal Shakti, Transport, Labour and Employment, and Rural Development Panchayati Raj consistently maintained rates above 90 percent.

The review further noted that the JK Samadhan portal has achieved 71 percent household coverage across the Union Territory, with districts like Ganderbal, Shopian and Kishtwar nearing full coverage. However, Srinagar and Jammu require improved outreach to enhance citizen registration.

The average grievance resolution time ranges between 11 to 18 days, with special focus on urgent cases—860 such grievances have been addressed since December 2025 through proactive follow-up.

Citizen feedback has been largely positive, with most users rating the platform as “good” or “excellent.” The government has also introduced a simplified feedback mechanism to improve service delivery.

The Department of Public Grievances has identified 109 action points to strengthen the system since February 2026, many of which have already been implemented in coordination with BISAG-N.

Emphasizing responsive governance, the Chief Secretary directed departments and district administrations to ensure timely disposal of grievances, stronger monitoring, and wider outreach so that the benefits of the system reach every citizen across Jammu and Kashmir.